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Bugzilla is a versatile bug tracking tool that is widely used across multiple groups and departments within organizations. It has proven …
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What is Bugzilla?
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What is Bugzilla?
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Bugzilla Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Availability and Usability highest, with a score of 9.
The most common users of Bugzilla are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Bugzilla is a versatile bug tracking tool that is widely used across multiple groups and departments within organizations. It has proven to be reliable and efficient in managing bugs and issues in both small and large-scale projects. Non-profit organizations find Bugzilla particularly beneficial due to its open-source nature and cost-free license. It has also been successfully utilized by federal government clients for tracking the status of open and closed bugs in their projects.
The QA department relies on Bugzilla to log defects and issues discovered during testing, allowing for effective communication between QA and development teams through direct notifications or group emails. The tool captures and organizes information effectively, including project and version numbers. However, building custom search queries can be challenging when dealing with extended version numbers of certain products in Bugzilla.
Bugzilla is also instrumental in improving workflows between project managers, business owners, software developers, and quality assurance on the eCommerce team. It serves as a tool for managing tasks and bugs, facilitating smooth collaboration among different stakeholders. Moreover, Bugzilla's global presence enables its usage across various regional teams supported by a global team, effectively serving as a bug management system for clients.
In addition to bug tracking, Bugzilla supports the documentation of requested product changes, functional defects, enhancement requests, and documentation changes. It aids in managing the entire testing process in a cost-effective manner while addressing key defects and loopholes identified by the software engineering team.
Overall, Bugzilla proves to be a valuable resource for organizations looking to streamline bug tracking processes, manage software projects efficiently, enhance collaboration between teams, and keep stakeholders informed about outstanding issues. Its flexibility allows it to adapt to departmental processes seamlessly, making it an indispensable tool for bug tracking and issue documentation in various industries.
Seamless Integration: Many users have mentioned that Bugzilla's ability to seamlessly integrate with other software is highly valuable. This compatibility allows for a smooth integration into existing workflows, enhancing efficiency and productivity.
Valuable Bug Tracking: Numerous reviewers have expressed appreciation for Bugzilla's comprehensive bug tracking capabilities. The ability to track the status of each bug provides better visibility and control over the progress of issues, leading to improved monitoring and prioritization.
Configurability and Customizability: Users have highlighted the configurability and customizability of Bugzilla's interface as a significant advantage. The tool can be easily adapted to meet specific project requirements, allowing teams to tailor their bug tracking process according to their needs, resulting in increased flexibility and efficiency.
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Lack of customization options: Some users have expressed frustration with the limited flexibility in customizing fields, such as renaming or adding them. This lack of customization can hinder their ability to tailor Bugzilla to their specific project needs.
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Outdated user interface: Several reviewers have criticized the user interface of Bugzilla, stating that it looks like it was built in the 90s and is in need of an update. They find the UI antiquated and not pleasant to use, which affects their overall experience with the software.
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Weak reporting functionality: Many users feel that Bugzilla's reporting functionality is lacking. They believe that it lacks detailed information and is unable to provide comprehensive insights into metrics such as how quickly issues go from reopen to complete. This weakness hampers their ability to effectively track and analyze project progress.
According to user reviews, Bugzilla is recommended for bug ticketing and organizing bugs. It is suggested by users for testers, developers, managers, as well as small and medium-sized businesses. However, some reviewers mention that it may not have extensive reporting and analysis capabilities. It is advised to research and evaluate other bug tracking software options. Despite being considered basic and lacking advanced features, it is still recommended for bug tracking and project management purposes. Users find it easy to use for tracking bug fixes. As an alternative, Jiri is suggested as a bug tracking tool.
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Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
April 19, 2017
Bugzilla, or nah?
Bugzilla was used as a bug management system for our clients (ranging between 50-250 clients). This was used to track the progress of all of our projects; when issues were ticketed, worked on by the appropriate team member, resolved, retested and closed. It was also used as a primary system for company communication as it related to our project issues.
We were able to use it while team members were out of state, as well as out of the country.
It helped us solve organization problems with our bugs, and kept us aware of any outstanding issues by taking advantage of the "status" section of Bugzilla.
We were able to use it while team members were out of state, as well as out of the country.
It helped us solve organization problems with our bugs, and kept us aware of any outstanding issues by taking advantage of the "status" section of Bugzilla.
- Project synchronization. Used as the primary resource for bug tracking, bugzilla can serve as a powerful project synchronization tool. Every aspect of the tickets can be tracked; status changes, comments, added watchers, who's currently working on the issue, and if it's related to another issue.
- Unlimited Space. I currently work with a company who services hundreds of clients - and bugzilla helped us manage each one.
- For companies with a need to service many different projects, or iterations of the same project, bugzilla handles this task exceptionally well.
- Workflow assignments. Workflow is customizable by the simply selection of a checkbox. If ever the workflow needs to be altered, doing so is as simple as a .2 second "click".
- Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
- Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
July 29, 2016
Very good issue tracker for development work
I’ve used Bugzilla at two big projects in my company, and both times have loved how it’s handled our sprint planning, tracking, and review. It has good integrations, custom workflows, and can function well for internal and external use. I also like the Agile plug-ins which provide the ability to use SCRUM or Kanban to manage software projects. Bugzilla allows you to be quite organized, which can be crucial when working with hundreds of tickets. The tools are so in depth and complete, it's pretty amazing!
- It is a great place for our development team to keep track of the cases they are dealing with.
- Very easy to install and configure.
- The ability to integrate with other softwares.
- Editing flows is hard.
- It can be challenging to navigate and slow occasionally.
- Personally I don't like the reports and its formatting.
July 27, 2016
Easy and cost efficient Bugzilla!
Bugzilla is being used in my department, other departments use JIRA for bug tracking. The problem we have is test management integration with our own testcase repository (previously used HP Quality Center which worked well with Bugzilla, but currently using Testopia which was developed by our company engineers which does not integrate test cases with Bugs reported).
- Bugzilla is easy to use and access
- Bug search criteria is very efficent
- Renaming and saving each bug search thread is useful
- The UI of how bugs are listed, especially allowing the option to change columns, edit search is very useful
- Big attachments cannot be uploaded.
- When two people update the bug at same time it throws both the changes - instead if it can save one and ask the other to save again would help.
- When we scroll to view the bug, it would be nice if the heading of the bug is showing/static while we scroll down to view the contents of bug comments.
- Bugzilla home link needs improvement in Test Plan,test run creation - currently we can upload the test plan and link to each test run iteration - if it allows multiple selection of test runs to one test plan it helps.
- Drag and drop of test cases to test run is very inconvenient as we have to manually drag each test case to test run. If multiple test cases can be checked and moved to Test run it would be helpful.
Our department uses Bugzilla to trace all development and bug fixing progress. And by connecting with the source control system to trace all checkins. With the add-on extension Testopia, test cases and test plan/progress also gets properly traced.
- Easy to trace development and bug fix efforts
- Simplify communication between developer, tester and customer support
- With add-on like Testopia more development activities get traced
- Better format of comments
- Possibility to update existing comments?
August 13, 2014
BugZilla - so near yet so far !
BugZilla is used in the Software Engineering team to address key defects and loopholes.
- Defect Management
- Great status tracking
- Easy and Clean UI
- Needs a clean and better UI
- Needs a proper severity/prioritization criteria
- Needs better integration with Test Case Management tools
August 12, 2014
Why Bugzilla is easy to use and affordable
Bugzilla was used by the QA department when we tested the Remedy application and logged the defects/issues found during the testing.
- Bugzilla was used to log the issue from customers, internal code error and other environmental issues.
- It helps to track the issue, progress the issue and monitor the issue for long run.
- It is very strength full tool I think.
- It is very friendly user and nice to have it.
- I think you should compare the defect module structure with Quality Center Defect module and structure and modify according to it.
August 11, 2014
Bugzilla boon for startups and other who don't need to invest much and need quick turnaround
Bugzilla was used as overall solution for defect tracking and delivery. It helped the organization in managing entire testing drive in a very cost effective way.
- Open Source
- Easy configuration & User friendly
- Flexibility & Customized defect flow possible as per project need
- Email server conectivity through different servers possible for defect update mailer
- Test Management Integration specially test case management
- Performance issues
- Support can be improved